Support
Frequently Asked Questions
Everything you need to know about moving with Silky Movers. Can't find what you're looking for? Reach out and we'll be happy to help.
How much does a move cost?+
Moving costs depend on factors such as the size of the move, travel distance, access conditions, and the number of movers required. Contact Silky Movers for a free, no-obligation quote.
Do you provide free quotes?+
Yes. We provide free quotes for all local and interstate moves. You can request a quote online, by phone, or by uploading photos of your items.
Can I get an estimate from photos?+
Yes. Simply upload photos of your furniture and household items through our website and we'll provide an estimated volume and price range. Pricing may vary depending on access conditions and the actual inventory on moving day.
What areas do you service?+
We proudly service Brisbane, Gold Coast, and Sunshine Coast. We also provide interstate moving services throughout Australia.
Are you insured?+
Yes. We carry public liability insurance and transit insurance. Please contact us if you would like more information about our coverage.
Do you move interstate?+
Yes. We offer interstate moving services across Australia, including Sydney, Melbourne, Canberra, Adelaide, and Perth.
Do you charge a call-out fee?+
Our pricing structure may include a call-out fee depending on your location and the type of move. This will always be disclosed before booking.
How far in advance should I book?+
We recommend booking at least 1–2 weeks in advance. During busy periods such as weekends, public holidays, and end-of-month dates, earlier booking is recommended.
Do you move heavy items?+
Yes. We can move heavy furniture and appliances, including fridges, washing machines, dryers, dining tables, large sofas, gym equipment, and pool tables (subject to assessment). Please advise us of any unusually heavy items when requesting a quote.
Do you provide packing services?+
Yes. We can assist with partial or full packing services. Please let us know your requirements when requesting a quote.
Do you supply moving boxes and packing materials?+
Yes. We can provide moving boxes, packing paper, shrink wrap, mattress protectors, and other packing materials upon request.
What items can't be transported?+
For safety reasons, we cannot transport hazardous chemicals, gas cylinders, explosives, firearms, illegal items, and perishable food (unless agreed beforehand).
What if my property has stairs?+
No problem. We do not charge extra for stairs.
What happens if I need to reschedule?+
We understand that plans can change. Please contact us as soon as possible if you need to change your moving date and we'll do our best to accommodate your request.
Do you offer storage solutions?+
Yes. We can assist with short-term and long-term storage options for household goods and furniture.
How do I prepare for moving day?+
We recommend packing smaller items into boxes, labelling boxes clearly, disconnecting appliances if possible (or we can assist with that too), securing important documents and valuables, and ensuring clear access for our team. Our movers will take care of the heavy lifting.
Why choose Silky Movers?+
Reliable and professional service, experienced movers, competitive pricing, fully insured, local Brisbane experts, excellent customer support, and careful handling of your belongings.
Still have questions?
Our friendly team is here to help. Request a free quote or give us a call — we're available 7 days a week.